Consumer Wireless

A great number of consumers are relying on tests and surveys carried out by reputable testing organizations to help them figure out the best wireless service provider for their wireless internet needs. In this article, we will find out who ranked on top as the best consumer wireless service provider in the U.S. But first, let us consider what a consumer is looking for in a wireless service.

What the Consumers Want for their Wireless Services

Surveys showed that there is a significant overall increase in consumer wireless service satisfaction. Consumers favorably respond to new services offered by wireless service providers even at aggressive price levels. When the needs of the consumers are met, this makes a positive impact on the performance of wireless carriers. Here are the things that consumers want for their wireless services.

  • Fast and reliable wireless coverage
    This is especially important when you are always on the go. Your wireless service must provide you high-speed internet even without being confined in Wi-Fi hotspot.
  • Excellent customer service
    This usually comes in the form of accessible phone support, email, live chat and FAQs section on the provider’s website as well as prompt response to customer queries.
  • Wide selection of wireless service plans
    Providers must be able to offer consumers an assortment of wireless plans so clients can select one that suits their internet habits.
  • Reasonable cost of wireless service
    Service providers must disclose any fees associated with the contract even before signing up with them, including activation and termination fees. Furthermore, they should allow a trial period for new subscribers.
  • Clear billing statement
    Providers must separately categorize their charges from federal or government taxes on their billing statements.

Best Rated Consumer Wireless Service Providers in the U.S.

Here are the top-rated consumer wireless providers across the U.S. based on the criteria cited above.

  • Verizon
    This provider ranked on top of the wireless service providers in almost all metropolitan areas. Famed as the largest wireless carrier nationwide, Verizon proved its dominance in giving the strongest and most comprehensive 3G network statewide while its implementation of 4G LTE has given it the edge in wireless network industry. It has a wide selection of service plans, both prepaid and postpaid, as well as great deals on phones and devices.
  • T-Mobile
    The T-Mobile carrier gained favorable rate over half of the surveyed metropolitan areas. They offer competitively priced wireless plans along with other great deals on smartphones and gadgets.  T-Mobile also rules in providing affordable and largest wireless network. Its 4G network uses HSPA+ technology which can fairly compete with other 4G technologies used by its competitors.
  • Sprint
    Best rated for providing excellent customer service along with reasonably priced wireless service plans, both prepaid and postpaid, and has a wide array of phone deals and devices. Its partnership with CLEAR enabled them to provide faster wireless internet speed using 4G WiMAX technology. Even so, its 3G network fairly competes in providing strong wireless coverage nationwide.
  • AT&T
    It ranked at the bottom as far as consumer wireless satisfaction is concerned. Still, it is the second-largest wireless service provider across the U.S and famed as the only provider of Apple’s iPhone 4. AT&T uses HSPA+ technology for its 4G network and offers prepaid and postpaid service plans, phones and devices.